Field Service Management Apps

Conveniently available to view alongside your other Crystal Ball solutions, eliminating the need for multiple software suites to improve efficiency and productivity across multiple company requirements.

How does MobileGeoTag work?

Real-time image & signature capture

Save time and administrative burden with signature capture and recording photographic evidence – live & on location.

Photographic evidence for audit trails

Support duties associated with location visits / inspections, deliveries, maintenance work, barriers to entry, insurance claims, equipment / assets conditions, or occupancy of premises.

Signature capture to support audit trails

Collect signatures as possible receipt/collection of goods, or as authorisation/confirmation of inspections/claims.

Mobile asset management tool

Can be used to record asset’s condition on-site and the data added to maintenance records for hire equipment.

How does MobileNFC work?

One tap, multiple benefits

Crystal Ball’s MobileNFC adds powerful functionality to our MobileTrack Lite, Pro, and MobileLWP solutions, using the smartphone’s near field communication (NFC) technology to automate routine processes for field based personnel.

Pin-point accurate location data inside buildings

NFC tags positioned around the internal layout of a building provide accurate location updates of personnel when a tag is tapped .

Automates functionality on mobile solutions

Automatically activates routine welfare check-ins with MobileLWP, and activates MobileGeoTag automatically on location.

Tag locations of company asset

Adding MobileNFC to MobileGeoTag allows companies to tag the location of assets and record photographic evidence in-situ for their current condition and surroundings.

How does MobileMonitor work?

Monitor Mobile Phone Activity in Real-time

Real-time business intelligence on company smartphones allows management to assess productivity of mobile workforces, and react immediately to ensure all targets are met and calls correctly prioritised.

Greater control

Full visibility of call activity by employees away from the office ensures targets and SLAs are achieved.

Automate your billing

Call duration data can be used for time billing against calls to specific numbers / clients.

Lower mobile bills

Quickly identify and act against unnecessary phone calls to business / private numbers, internationally dialed, and premium 08 numbers.

Why Do I Need Field Service Apps?

Bridging the Mobile Workforce Communication Gap

Our Field Service Management App suite is a set of 3 apps that help businesses running a mobile workforce to optimize their processes and improve customer service.

These solutions are 3 separate apps comprising of MobileGeoTag, MobileNFC and MobileMonitor. Features & Benefits include:

  • Real-Time, Location, Time, & Date stamped images captured on the handset
  • Digital Signature Capture on the handset for Proof of Delivery
  • NFC Check-in for time and attendance on site
  • Real-time monitoring of all inbound, outbound mobile call and SMS activity

Simplify business processes with NFC

Crystal Ball’s Field Service Apps give you the data you need to fix issues on site faster, keep your customers and back office teams updated in real-time, plus save time and money documenting your progress as it happens.

  • Automate Lone Worker welfare sessions
  • Simple check-in for fast and easy time and attendance
  • Ask employees to perform tasks once they have tapped an NFC tag